Terms and Conditions EX88 — A Complete Guide for All Platform Users

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and EX88 ("Platform", "We", "Company"). By accessing, registering, or using any part of the EX88 platform — whether via the website, mobile app, or any other digital channel — you hereby acknowledge that you have read, understood, and agree to be bound by all provisions of this Agreement.

If you do not agree with any part of these Terms and Conditions, you are not permitted to use the EX88 platform. Continued use of the platform following any amendments to the Terms and Conditions constitutes acceptance of the revised terms.

2User Eligibility

To use the ex88 platform, you must meet all of the following eligibility requirements:

• At least 18 years old or comply with the minimum age requirement stipulated by the laws of your jurisdiction, whichever is higher.
• Having full legal capacity to enter into and execute binding agreements.
• Not included on the list of individuals prohibited from using online gambling services under local or international law.
• Not an employee, contractor, agent, or immediate family member of an EX88 employee or any EX88 business partner.
• Using the platform for personal use only and not on behalf of any third party without written authorisation from EX88.

3Registration & Account Management

Each user is only permitted to hold one (1) account at ex88. Holding multiple accounts under a single individual is strictly prohibited and may result in the termination of all associated accounts along with forfeiture of any remaining balance.

During registration, you are required to:

• Providing accurate, current, and complete information including your full name, date of birth, valid email address, and mobile phone number.
• Creating a strong password and ensuring it is not shared with any other party.
• Completing the identity verification (KYC) process when requested — including submitting a valid copy of your national ID or passport.
• Ensuring all account information is kept up to date whenever any changes occur.

EX88 reserves the right to require additional verification at any time, particularly before processing large withdrawals or when suspicious activity is detected on your account. This process is in place to protect your account security and to comply with legal requirements.

You are fully responsible for all activities that occur under your account. If you suspect your account has been accessed without authorization, please contact the EX88 support team immediately via live chat, available 24 hours a day.

4Deposit & Withdrawal of Funds

EX88 supports a wide range of payment methods suited for users in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency. All financial transactions are processed through secure channels protected with 256-bit SSL encryption.

Deposit requirements:

• The minimum deposit amount is RM 30 or the equivalent in other currencies depending on the selected payment method.
• Deposited funds may only be used for betting and gaming purposes on the EX88 platform.
• EX88 does not accept third-party deposits — funds must come from a bank account or digital wallet registered in your own name.

Withdrawal requirements:

• The minimum withdrawal amount is RM 50 or the equivalent in other currencies.
• All withdrawals will be processed to the same account using the same deposit method, subject to successful identity verification.
• EX88 reserves the right to request additional supporting documents before approving a withdrawal to ensure compliance with anti-money laundering (AML) procedures.
• Withdrawal processing times are typically between 30 minutes and 24 hours, depending on the payment method and verification requirements.

5Bonuses, Promotions & Special Offers

EX88 offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus or promotion is subject to specific terms stated at the time the offer is made.

General terms applicable to all EX88 bonuses:

• Each bonus may only be claimed once per account, per household, per IP address, and per device, unless otherwise stated.
• The specified wagering (rollover) requirements must be fully met before any bonus-related wins can be withdrawn.
• Bonuses cannot be withdrawn as cash unless the wagering requirements have been met.
• EX88 reserves the right to cancel any bonus suspected of being obtained through fraud, abuse, or violation of terms.
• Any attempt to exploit or abuse the EX88 bonus system will result in immediate account termination.

Special promotions such as free bets, cashback, and reload bonuses have limited validity periods. Please review the details of each promotion before claiming to ensure you understand all applicable terms.

6General Game Rules

All games available on the EX88 platform — including sports betting, online casino, slots, and other games — must be played in accordance with the rules set by EX88 and the respective game software providers.

• The outcome of all games is final once verified by the EX88 system and the accredited game software provider.
• Any technical errors that occur during an active game will be resolved in accordance with EX88's policy, and EX88 reserves the right to void or continue the game depending on the circumstances.
• The use of any automated software (bots), exploit tools, or other unfair methods to gain an advantage in games is strictly prohibited.
• EX88 reserves the right to adjust betting limits, close markets, or void bets in the event of odds errors or unavoidable exceptional circumstances.
• Wins obtained through unauthorized or fraudulent means will be voided and the relevant account will be terminated.

7Responsible Gaming

EX88 is fully committed to promoting responsible gaming. We believe online entertainment should remain a fun activity and should never become a source of financial stress or personal hardship for anyone.

EX88 provides the following tools to help players manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a maximum loss amount for a period of your choosing.
• Session Time Limit: Set a maximum session duration for each gaming session.
• Self-Exclusion: Choose to exclude yourself from the platform for a specified period or permanently.
• Reality Check: Receive periodic reminders about the amount of time you have spent on the platform.

If you or someone you know is experiencing gambling-related issues, we encourage you to seek professional help. More information can be found on the Responsible Gaming us.

8Data Security & Privacy

EX88 takes seriously its responsibility to protect the personal information of all platform users. All data collected, processed, and stored by EX88 is subject to our Privacy Policy, which can be found at Privacy Policy page.

Security measures we have implemented include:

• End-to-end data encryption (SSL 256-bit) for all communications between your device and EX88 servers.
• Two-factor authentication (2FA) is available for all accounts as an additional layer of protection.
• Real-time account activity monitoring to detect and prevent unauthorised access.
• Regular security audits conducted by independent, accredited third parties.

You are responsible for keeping your account password confidential and not sharing it with anyone. EX88 will never request your password via email, chat, or any other communication channel.

9Account Termination & Suspension

EX88 reserves the right to suspend or terminate any user's account at any time, with or without prior notice, if there is reasonable cause including but not limited to:

• Violation of any provision under these Terms and Conditions.
• Fraud, identity impersonation, or providing false information during registration or the KYC process.
• Holding multiple accounts or sharing an account with more than one individual.
• Attempts to exploit system vulnerabilities, manipulate games, or abuse bonuses.
• Activities related to money laundering or financing of illegal activities.
• Behaviour that is threatening, harassing, or harmful to other users or EX88 staff.

Users may also request to close their own account at any time by contacting the EX88 support team. Any valid balance in the account will be processed for withdrawal subject to the completion of all verification requirements.

10Liability Limits

To the extent permitted by applicable law, EX88 shall not be liable for any losses, direct or indirect damages, or claims arising from:

• Service disruptions, technical faults, or system failures beyond EX88's reasonable control.
• Data loss due to user device failure or internet connection issues.
• Game results that have been duly processed and confirmed by the system.
• Any financial losses incurred as a result of using the platform in a manner that does not comply with these Terms and Conditions.

11Amendments to Terms and Conditions

EX88 reserves the right to modify, add, or amend these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to users via a notice on the EX88 website or by email to the address registered to your account at least 7 days before the amendment takes effect, except in situations requiring immediate action.

It is the user's responsibility to review the latest Terms and Conditions. Continued use of the EX88 platform after any amendments take effect constitutes acceptance of the revised terms. The "Updated" date displayed at the top of this page indicates the effective date of the current Terms and Conditions.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the EX88 platform, please contact our support team through the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of the platform.
• Support Email: [email protected] (displayed as text only — please copy manually)
• FAQ: Visit FAQ page for answers to the most frequently asked questions.

We aim to respond to all enquiries within 24 business hours. For urgent matters, live chat is the most recommended method.